Promise only what you can deliver.
Then deliver more than you promise.
Keeping promises, or, doing what you said you would do. This is something that most people find very difficult to do and have different excuses for. They might even call them valid reasons but at the end of the day they are just excuses for not doing what you said you were going to do. Whether it is making a call, getting an appointment, being late to a meeting or not getting a quote done I’m sure you could tell me a perfectly good excuse for not doing it.
However the difference in your life by just following up or making that call can be HUGE and make an amazing impact on your life and the people you deal with.
One way successful people have found to make sure they keep promises is only to promise to do what they know they can within time constraints and their knowledge. When they start the task their goal is to surpass what they said they were going to do. This way what they said would get done gets done and something more besides.
So part of keeping promises is ‘exceeding expectations’ and if you do this your clients will always be happy with the work you do for them.
Another way to keep promises is to set targets. Targets are great as they put pressure on you to keep promises, form a basis for accountability and can measure your progress.
This week Glenn start small and keep promises. This will then lead to you getting into the habit of doing what you say and exceeding client’s expectations. Remember most people don’t follow up so imagine the difference you will make if YOU do.
Have a successful week